User interaction and information design

Digital and physical essentials for product use, satisfaction and regulatory clearance

Background

Communicating how to get the best results from products is critical in creating the great user experiences that your consumers expect. 

Human factors studies validating that interaction risks are safely managed are prerequisites of regulatory clearance.

Lucid’s team has deep know-how and experience in design, development, validation and maintenance of:

• Quick-start guides.

• Integrations to packs or apps.

• Instructions for use.

• Technical and training manuals.

• Interactive digital apps.

• Touch-screen and physical electronic product interactions.

• Automated sensing including pressure, flow movement, temperature, humidity and gases.

• Sensory (haptic) feedback.

• Web information management and analysis portals.

• Marketing support literature.

Discovery

Our designers observe and map how stakeholders in product or service lifecycle interact with both current products and early prototypes of new developments.

We analyse feedback, to inform:

• Specification  of optimum use sequence.

• Definition of critical “touch points”.

• Options for appropriate digital, physical or sensory interaction. 

• Hazard mapping.

• Evaluation of potential and actual risks.

• Specification of regulatory requirements.

• Prioritisation of territories.

• Appropriate application of branding.

Design

User interaction design for connected systems is invariably iterative and we’ll always involve users, specifiers and experts.

People have very different needs, and often can’t express them without using prototypes in real or simulated scenarios.

Mindful of regulation related to human use of medical and other devices, we follow an iterative process of listening, analysing, prototyping, human factors testing and improvement. 

Our focus is on:

• Accessibility across relevant abilities.

• Intuitive association to familiar processes.

• Concise and relevant copy.

• Maximising visual communication.

• Minimising translation.

• Consistent application across media and product formats.

• Error awareness and mitigation.

• Compliance to international regulation.

Delivery

Faced with new products people don’t always do what we expected:

• Lay and professional formative human factors studies contributing to IEC 60601 and other standards compliance.

• De-risking your product launches.